Refund Policy
Bluejay Design offers refunds under specific conditions outlined below. Refund eligibility depends on the project stage, scope of work completed, and compliance with company policies.
Refunds Are Not Applicable Under the Following Circumstances
- A custom or discounted package has been selected
- Initial concepts have been approved
- Multiple revision rounds have been completed
- Final files have been delivered
- A website has been approved, developed, or deployed
- The client becomes unresponsive for more than fourteen (14) days without notice
- The project is paused or delayed at the client’s request
- Company policies or terms have been violated
- Another agency or designer has been engaged for the same project during production
- The client fails to provide required project information or assets
- A complete change in project direction is requested after work has started
- The business closes, changes ownership, or rebrands during the project
- The refund request is based on personal preference changes unrelated to service quality
Refunds are not available for third-party or non-design services, including but not limited to:
- Website hosting
- Domain registration
- SSL certificates
- Website maintenance plans
- SEO services
- Social media marketing campaigns
- Paid advertising services
In certain cases, Bluejay Design may offer a partial refund at management discretion after project evaluation.
Cancellation Fees
Orders canceled within 24 hours may be subject to administrative charges if project preparation or resource allocation has already begun.
Cancellation requests unrelated to service quality may also incur administrative fees.
Refund Requests
Clients may request a refund by:
- Contacting their assigned Project Manager
- Using the official support or live chat channels
- Sending an email through the registered communication address
All refund decisions are reviewed internally and finalized by Bluejay Design management.
Once a refund is processed, the client forfeits all rights to any concepts, drafts, or materials created during the project unless otherwise agreed in writing.
